Position Purpose: Under general supervision, the Legal Account Resolution Specialist is responsible to notify and/or locate consumers with delinquent accounts and attempt to secure payment according to compliance with the Fair Debt Collection Practices Act (F.D.C.P.A.), WWR and client standards.

Responsibilities/Duties/Functions/Tasks:

• Request and/or mail form letters to consumers or representatives to notify and encourage payment of delinquent accounts.
• Confer with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution.
• Calculate payment arrangements and negotiate settlements which may require supervisor/client approval.
• Document information about financial status of consumers and status of collection efforts and performs data entry to update notes on account.
• Contact consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts.
• Obtain information to handle debit and check payments by phone.
• Search internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locate additional addresses as necessary.
• Make decisions for next activity on consumer file and monitor files for required documents.
• Follow-up to ensure all available options are utilized to achieve payment of debt.
• Meet minimum standards for daily calls, files worked and goals.
• Handle files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements.
• Approach contacts with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line.
• Complete all required training applicable to assigned position.
• Additional duties as requested or required.

Qualifications:

• High school diploma or general education degree (GED).
• 0-3 years relevant business experience or an equivalent combination of education, training, and experience.
• Type 30 wpm with accuracy.
• Consistently achieves 85%or better on monthly revenue goals.
• Knowledge of basic computer operation, including internet research.
• Maintains composure in difficult situations.
• Communicates effectively verbally and in writing.
• Work flexible hours - day, evening, and rotating Saturday mornings.
• Must pass background check and drug screen.
• Bilingual Spanish speaking is a plus.

Work Requirements:

• While performing the duties of this job, the employee is frequently required to sit at the work station for extended periods. The employee must have the ability to communicate effectively in written and oral form; enter data into a computer; and operate standard office equipment including computer, telephone, printer, copier, and facsimile machine.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office conditions. The noise level in the work environment is usually moderate.